Call Center Rep - Spanish/English - Bilingual

Company: Louisiana SPCA
Location: New Orleans
Posted on: February 17, 2026

Job Description:

Job Description Job Description Description: Summary of Job: Call Center Representative - will field incoming calls and handle them appropriately. Representative is responsible for providing optimal customer service while answering questions and interacting with callers in Spanish and English . Essential Functions: • Respond to questions from the public over the phone • Log calls and caller information • Learn LA/SPCA protocols to answer questions effectively • Transfer out calls when necessary • Educate the public on responsible pet ownership • Promote and support the LA/SPCA’s programs and mission • Willingness and ability to learn about cat and dog behavior, common issues, and ways to address them in order to make good adoption matches and to keep animals in homes. • Maintain a professional and friendly demeanor and provide good customer service • Working courteously and cooperatively with other staff members and volunteers • Maintain confidentiality regarding all calls • Treat all animals humanely, properly, and with compassion at all times, regardless of the situation or circumstance and promoting a humane and caring attitude toward all animals. • Other duties as requested by Supervisor Education and/or Experience: • Must have a high school diploma or G.E.D., some college preferred • One year of customer service experience preferred • Some data and analytics experience preferred Minimum Qualifications (or skills and knowledge): * Candidates with advanced proficiency in Spanish and English will have priority • Must be able to pass a criminal background check and pre-employment substance screening & physical • Strong interpersonal skills. Must be personable, outgoing, patient, professional, and able to get along well with a variety of people. • Must be PC and Excel proficient, and able to handle multiple tasks at one time. • Excellent written and oral communications skills. • Maturity, good judgment and a professional personal appearance. • Flexibility, ability to manage multiple tasks. • The ability to remain pleasant and calm even in stressful situations. • The ability to ask appropriate questions to gather information along with the ability to feel and show empathy for others. Requirements: Physical Requirements: • Should not be allergic to animals; must be able to work around all animals Working Environment: • Must be able to work in-person at the New Orleans location . • Potentially subject to animal bites and scratches • Works in an area with a high noise level. Benefits include but not limited to: Health Insurance, Life Insurance, 401K match PTO and paid holidays Qualification and assistance for Public Service Loan Forgiveness Salary Range: $15.00 - $18.75 per hour (commensurate with experience)

Keywords: Louisiana SPCA, Biloxi , Call Center Rep - Spanish/English - Bilingual, Customer Service & Call Center , New Orleans, Mississippi