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Workforce Management Specialist - Full Time (Beau Rivage)

Company: MGM Resorts International
Location: Biloxi
Posted on: September 11, 2020

Job Description:

Location:Biloxi, MississippiPRIMARY PURPOSE:The Workforce Management Specialist creates and implements scheduling solutions utilizing innovative software supplying staffing to all departments appropriate to dynamic business demands. The employee delivers on S.H.O.W. basics to all internal customers including staff and management teams in a collaborative and supportive environment. PRINCIPAL DUTIES AND RESPONSIBILITIES: Subject matter expert on Workforce Management software and processes; track, monitor, and communicate all system issues and downtimeCreate scheduling solutions for departments that account for current business demands as well as exceptionsCollaborate with department leaders to ensure accurate staffing levels and to formulate efficiency strategiesSuggest scheduling changes and create new business modelsDiscover new best practices to enhance staffing while following current labor agreements and adhere to all ethical and equity when managing the scheduling processDetermine the balance between optimum scheduling, service expectations, and current legal/legislative requirementsWork as a team completing daily schedule operations, such as leave requests and call outsManage Key Performance Indicators, including but not limited to Service Level, Occupancy, Abandon rates, ASA and AHT on a daily, weekly, and monthly basisPerform other job-related duties as requested KNOWLEDGE, SKILLS, AND ABILITIES: Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine MINIMUM REQUIREMENTS: High school diploma or equivalentTwo years of related experienceWork varied shifts, including weekends and holidays PREFERRED: Bachelors Degree or work experience in a related fieldPrevious experience utilizing Virtual Roster and Kronos softwareBi-lingual

Keywords: MGM Resorts International, Biloxi , Workforce Management Specialist - Full Time (Beau Rivage), Executive , Biloxi, Mississippi

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