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Supervisor Workforce Management (Beau Rivage - Biloxi, MS)

Company: MGM Resorts
Location: Biloxi
Posted on: November 9, 2019

Job Description:

Location:Biloxi, MississippiBecome one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To Entertain the human race.POSITION SUMMARY:The Workforce Management Supervisor is responsible for maintaining the operations of the Workforce Management team while providing excellent guest service to employees. All duties are to be performed in accordance with department and property policies, practices, and procedures.POSITION RESPONSIBILITIES/DUTIES:* Authority to make last-minute scheduling changes and approve time-off requests outside of guidelines* Manage Human Resources responsibilities for Specialists to include: hiring, training, coaching, creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction* Analyze duties and delegate work into manageable assignments to achieve maximum proficiency* Perform special adhoc reports auditing Virtual Roster/Kronos for cost savings* Analyze staffing data provided by department and Finance to ensure appropriate staffing levels* Adjust staffing needs based on special events, large party reservations, table games/slot tournaments while maintaining compliance with the schedule to include departments covered by collective bargaining agreements* Ensuring the timeliness of schedule creation and delivery to the standards as set out by the Director/Manager and expectations of the business unit* Work with complex department heads to adjust staffing models and approve schedule changes independently as necessary* Actively advise and provide guidance to the business units around scheduling, labor management and leave management* Determine appropriate times to close stations/tables and call employees into work or grant employees company requested early outs as necessary* Analyze the scheduled versus actual labor used across the business to identify trends in business activity* Other job-related duties as requestedEDUCATION and/or EXPERIENCE:Required:* Must have 6 years of job-related experience which includes a strong understanding of statistical analysis* High School Diploma or equivalent combination of education, training, and experience* Proof of eligibility to work in the USPreferred:* Bachelor's Degree in a related field preferred* Previous experience working in a similar resort setting.CERTIFICATES, LICENSES, REGISTRATIONS:MS Gaming PermitKNOWLEDGE/SKILLS/ABILITIES:.* Must have a working knowledge of Microsoft Office applications* Must have a professional appearance and demeanor* Excellent customer service skills* Ability to effectively communicate in English, in both oral and written forms* Interpersonal skills to deal effectively with all business contactsWORK SCHEDULE/HOURS:* Regular scheduled hours: Work Days: Varies Hours: Varies* Other - Must be flexible if needed for occasional work outside of normal business hours.

Keywords: MGM Resorts, Biloxi , Supervisor Workforce Management (Beau Rivage - Biloxi, MS), Executive , Biloxi, Mississippi

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