Venipuncture Operations Coordinator
Company: Ochsner Health System
Location: New Orleans
Posted on: July 10, 2025
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Job Description:
We've made a lot of progress since opening the doors in 1942,
but one thing has never changed - our commitment to serve, heal,
lead, educate, and innovate. We believe that every award earned,
every record broken and every patient helped is because of the
dedicated employees who fill our hallways. At Ochsner, whether you
work with patients every day or support those who do, you are
making a difference and that matters. Come make a difference at
Ochsner Health and discover your future today! This job assumes
responsibility for and leads the daily operations of all
Venipuncture personnel and processes within the department.
Schedules, staffs, monitors, and evaluates the effectiveness of
work activities; maintains good peer relationships, and assures a
quality product is delivered; provides leadership and coordinates
the resources of the assigned area to achieve quality customer
satisfaction; and implements policies and procedures required for
success. Supervises initiatives to improve processes, maximize
efficiency, and serve internal and external customers. To perform
this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential duties. This
job description is a summary of the primary duties and
responsibilities of the job and position. It is not intended to be
a comprehensive or all-inclusive listing of duties and
responsibilities. Contents are subject to change at the company's
discretion. Education Required - High School diploma or equivalent
Work Experience Required - 7 years experience in a
healthcare-related field. Preferred - Leadership experience.
Knowledge Skills and Abilities (KSAs) - Must have computer skills
and dexterity required for data entry and retrieval of patient
information. Must be proficient with Windows-style applications and
keyboard. - Effective verbal and written communication skills and
the ability to present information clearly and professionally to
varying levels of individuals throughout the patient care process.
- Excellent decision-making and delegation skills. Job Duties -
Leads the work activities of the phlebotomy group. Resolves
customer service concerns by implementing service recovery
initiatives. Assists in building and fostering a customer service
culture within the department by implementing new customer service
vehicles that enhance patient satisfaction. - Assists in the
orientation and training of new employees. Offers ongoing
assistance and instruction to all employees in the venipuncture
group. Assists other employees and/or assumes their job duties when
needed. Provides feedback to the supervisor on staff job
performance. - Assures timely response to priority venipuncture
requests and that staffing coverage is adequate for all shifts and
positions through the venipuncture area. Works with supervisor to
control man-hours and supply costs. Communicates effectively with
nursing personnel, department directors, employees and other key
personnel. - Maintains a clean and safe environment. Assures
compliance with all Infection Control Policies and Procedures, CAP
guidelines and the department Safety Manual. - Adapts behavior to
the specific patient population, including but not limited to:
respect for privacy, method of introduction to the patient,
adapting explanation of services or procedures to be performed,
requesting permissions and communication style. - Other related
duties as required. The above statements describe the general
nature and level of work only. They are not an exhaustive list of
all required responsibilities, duties, and skills. Other duties may
be added, or this description amended at any time. Remains
knowledgeable on current federal, state and local laws,
accreditation standards or regulatory agency requirements that
apply to the assigned area of responsibility and ensures compliance
with all such laws, regulations and standards. This employer
maintains and complies with its Compliance & Privacy Program and
Standards of Conduct, including the immediate reporting of any
known or suspected unethical or questionable behaviors or conduct;
patient/employee safety, patient privacy, and/or other
compliance-related concerns. The employer is an Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, protected veteran
status, or disability status. Physical and Environmental Demands
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. Medium Work - Exerting 20 to 50 pounds of
force occasionally, and/or 10 to 25 pounds of force frequently,
and/or greater than negligible up to 10 pounds of force constantly
to move objects. (Constantly: activity or condition exists 2/3 or
more of the time) to move objects. Physical demand requirements are
in excess of those for Sedentary Work. Even though the weight
lifted may be only a negligible amount, a job should be rated Light
Work: (1) when it requires walking or standing to a significant
degree; or (2) when it requires sitting most of the time but
entails pushing and/or pulling of arm or leg controls; and/or (3)
when the job requires working at a production rate pace entailing
the constant pushing and/or pulling of materials even though the
weight of those materials is negligible. NOTE: The constant stress
and strain of maintaining a production rate pace, especially in an
industrial setting, can be and is physically demanding of a worker
even though the amount of force exerted is negligible. Mechanical
lifting devices (carts, dollies, etc.) or team lifts should be
utilized. Must be able to stoop, bend, reach and grab with arms and
hands, manual dexterity. Must be able to work a flexible work
schedule (e.g. 24/7, weekend, holiday, on call availability).
Duties performed routinely require exposure to blood, body fluid
and tissue. The incumbent works in a patient care area; works in an
area where patients enter; works directly with patients; and/or
works with specimens that could contain diseases. There may be an
occupational risk for exposure to all communicable diseases.
Because the incumbent works within a healthcare setting, there may
be occupational risk for exposure to hazardous medications or
hazardous waste within the environment through receipt, transport,
storage, preparation, dispensing, administration, cleaning and/or
disposal of contaminated waste. The risk level of exposure may
increase depending on the essential job duties of the role. Are you
ready to make a difference? Apply Today! Ochsner Health does not
consider an individual an applicant until they have formally
applied to the open position on this careers website. Individuals
who reside in and will work from the following areas are not
eligible for remote work position: Colorado, California, Hawaii,
Illinois, Maryland, Minnesota, New Jersey, New York, Vermont,
Washington, and Washington D.C. Ochsner Health endeavors to make
our site accessible to all users. If you would like to contact us
regarding the accessibility of our website, or if you need an
accommodation to complete the application process, please contact
our HR Employee Solution Center at 504-842-4748 (select option 1)
or careers@ochsner.org. This contact information is for
accommodation requests only and cannot be used to inquire about the
status of applications. Ochsner is an equal opportunity employer.
All qualified applicants will receive consideration for employment
without regard to any legally protected class, including protected
veterans and individuals with disabilities.
Keywords: Ochsner Health System, Biloxi , Venipuncture Operations Coordinator, Healthcare , New Orleans, Mississippi