Shift Leader
Company: Papa John's
Location: Biloxi
Posted on: January 8, 2021
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Job Description:
THIS IS A FRANCHISE POSITIONSummarySupervise shifts and/or work
areas in the operation of a Papa John's restaurant to ensure high
quality products and customer service are delivered to ensure
restaurant profitability. Other responsibilities include the
management of operations including the execution of all Company
policies, procedures, programs and systems. Ensure compliance with
all federal, state and local laws and ethical business
practices.Essential Duties and Responsibilities include the
following. Other duties may be assigned.--- Demonstrate exemplary
operations skills in all aspects of the restaurant including making
quality products for our customers and ensuring each delivered
product meets Papa John's standards and accurately reflects the
customer's order. Professionally and promptly respond to all
customer concerns or issues. Solicit customer feedback, share
feedback with team, and use feedback to improve restaurant
operations and build brand loyalty.Communicate, train and promote
quality standards to team members by utilizing all available tools
including Operations Manual and Team Member Handbook.--- Supervise
a restaurant team, maintain adequate shift staffing levels
according to projected sales, properly train team members to exceed
customer expectations, ensure compliance with uniform and
appearance standards, and coach for improved performance. Ensure
team is quality and customer focused and build an atmosphere of
teamwork, energy and fun.--- Contribute to sales goals by providing
prompt and friendly customer service; building check averages
through team member product training and sales execution.---
Contribute to profit goals by ensuring they stay within company
guidelines and target goals by accurately utilizing the PROFIT
System. Execute cash management duties. Assist in the management of
adequate inventory levels using the company's systems and
guidelines to minimize loss. Manage company's assets by ensuring
the restaurant is clean, safe and organized; complies with safety
and security standards at all times.Position Qualifications.To
perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform essential
functions.Competencies are classified as the work habits,
attitudes, personal characteristics, and behaviors that reflect how
a person accomplishes the duties and responsibilities of his/her
job.--- Attention to Detail: Follows established guidelines and
procedures to ensure accuracy; gets work right despite pressing
deadlines; concentrates on routine work details and organizes and
maintains a system of records; is alert and aware of surroundings
and carefully monitors technical equipment or processes.---
Commitment to Task: Demonstrates dependability and shows a sense of
urgency about getting results; willing to commit the hours it takes
to get the job completed; takes responsibility for actions and
achieves results; overcomes obstacles.--- Customer Focused: Commits
to meeting the needs and expectations of the organization's
internal and external customers; builds and maintains a customer
base; delivers a high level of customer service; searches
continually for ways to increase customer satisfaction (i.e.,
customer feedback).--- Initiative: Takes action proactively;
addresses issues or opportunities without supervision; focuses on
desired results and accomplishments; demonstrates clear purpose,
enthusiasm, and a "can-do" attitude.--- Relationship Management:
Initiates and develops relationships with others; demonstrates
credibility; confronts conflict quickly and professionally;
inspires confidence in others.--- Teamwork: Works cooperatively
with others to accomplish business goals and objectives; asks
others for their ideas and opinions; supports team's decisions;
contributes to the team's efforts.Job Number:550788102Location:1614
Pass Rd.Biloxi, MSPosted Date:2/26/2020
Keywords: Papa John's, Biloxi , Shift Leader, Hospitality & Tourism , Biloxi, Mississippi
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