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Slot Guest Service Representative - Part Time (Beau Rivage)

Company: Mgm Resorts International
Location: Biloxi
Posted on: November 23, 2021

Job Description:

Location: Biloxi, Mississippi POSITION SUMMARY : The primary responsibility of the Slots Guest Services Representative is to assist guests with slot machine payouts and enrollment to the MGM Resorts International Players Club program. All duties are to be performed in accordance with departmental property policies, practices, and procedures. PRINCIPAL DUTIES AND RESPONSIBILITIES: Pays slot machine jackpots, perform hopper fills, and complete the required paperwork neatly and accurately Enroll guests into the MGM Resorts International Players Club Make minor repairs to slot machines by clearing coin jams, hopper jams and EZ-Pay ticket jams Circulate through an assigned section and responds to slot machine lights in a quick and timely manner Keep well informed of the various types of slot machines on the casino floor to better assist guests in looking for a particular type of machine or denomination Maintain a "pouch pay" currency bank to pay hand-pay jackpots and provide change assistance to guests Recommend shows, restaurants and attractions to guests and stay current on company and departmental news and events to answer guests' questions Report all underage persons to Supervisor and/or Security, as needed Perform other job-related duties as requested KNOWLEDGE, SKILLS, AND ABILITIES: General knowledge of mathematical skills including addition, subtraction, multiplication, division, and money handling Able to effectively communicate in English, in both written and verbal forms Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts MINIMUM REQUIREMENTS: High school diploma or equivalent Work varied shifts, to include weekends and holidays REFERRED: Guest Service experience Experience in a slot department Experience working in a similar resort setting MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email

Keywords: Mgm Resorts International, Biloxi , Slot Guest Service Representative - Part Time (Beau Rivage), Hospitality & Tourism , Biloxi, Mississippi

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