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Part-Time Customer Service Professional (Remote)

Company: SquarePeg Hires
Location: Biloxi
Posted on: January 8, 2022

Job Description:

A top global software company is seeking individuals who have a passion for providing world-class customer service. In this Rapid Response Professional role, you will work 25-29 hours/week from your home office. You will be part of a team supporting our clients by adding value to our company's reputation of being a world-class provider of Human Capital Management (HCM) and Payroll SaaS support.To be successful in this fast-paced/high-volume environment, you need strong deductive reasoning, time management, and technical skills. We are searching for someone who enjoys taking initiative, is empathetic, detail-oriented, and understands that every interaction they make is an opportunity to add value to Ultimate Softwares reputation of being a world-class provider of Human Capital Management (HCM) supportThis is a remote part-time position. The position does not offer benefits, however, you will be eligible for PTO and to use the amazing 401k retirement plan. This position pays a non-negotiable starting rate of $20/hr.ResponsibilitiesProvide world-class customer support/experiences through various mediums (telephone, chat, email, etc.)Troubleshoot payroll and software issues from our clients and partnersProfessionally communicate with clients at management level and above both verbally and through written communicationAccurately document and manage workload in a Customer Relationship Management system (CRM)Be a contributing member of a team that is agile and able to support various business needsAbility to quickly learn and master specific areas of the business and tasks as determined by business need/functionRequirementsMinimum of 2 years experience in a customer support and/or technical support environmentExcellent verbal and written communication skillsDomain knowledge of Microsoft Word, Microsoft Excel, Google Suite, and Customer Relationship Management systems (CRMs)Strong decision-making, multi-tasking, analytical, and deductive reasoning skillsPossess the confidence to work autonomously and in a team environmentBe self-motivated and demonstrate initiative to resolve complex issuesBe accountable and metric-drivenPreferred Qualifications:BA/BSTelephony/Chat support experienceHuman Capital Management (HCM) experienceFundamental Payroll Certification (FPC)Salesforce experienceFlexibility and/or motivation to take on additional hours when applicableExperience working in a virtual team environment#ZR

Keywords: SquarePeg Hires, Biloxi , Part-Time Customer Service Professional (Remote), Hospitality & Tourism , Biloxi, Mississippi

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