BiloxiRecruiter Since 2001
the smart solution for Biloxi jobs

Guest Service Agent (Part Time) - Hilton Garden Inn Biloxi

Company: Hilton Garden Inn Biloxi
Location: Biloxi
Posted on: January 9, 2022

Job Description:

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:


-Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
-> Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
-Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
-> Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
-Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
-Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
-Receive, input, retrieve and relay messages to guests

Keywords: Hilton Garden Inn Biloxi, Biloxi , Guest Service Agent (Part Time) - Hilton Garden Inn Biloxi, Hospitality & Tourism , Biloxi, Mississippi

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Mississippi jobs by following @recnetMS on Twitter!

Biloxi RSS job feeds