Customer Service Nights (Security)

Company: Flora-Bama
Location: Pensacola
Posted on: February 16, 2026

Job Description:

Job Description Job Description Job Summary: A Customer Service Representative plays a vital role in providing a positive experience for our guests through maintaining awareness of their situational surroundings at all times. Below are the components that each Customer Service Representative must successfully perform on a daily basis to ensure the goals of the Customer Service department are met and exceeded. Engage in genuine interaction with guests Maintain constant visibility of your dedicated zone and be aware of all guests’ well being and take appropriate steps to avoid potential threats or problems Provide and maintain a clean environment at each bar, stairs, hallways, bathrooms, and other areas throughout the Flora-Bama. This also includes trash pick-up throughout the grounds and in the parking lots of the Flora-Bama and other entities Use a de-escalation method during a stressful event and have the ability to approach a situation with a non-aggressive and calm attitude to prevent the issue from intensifying Alliance to the Flora-Bama Customer Service and the Management team to always support each other and understand that the guest’s safety is our number one goal Maintain Flora-Bama’s reputation and tradition with professionalism and legal compliance Essential Qualifications and Experience: Ability to effectively communicate with guests, peers, and management Ability to multitask, and take ownership of the different tasks that are assigned Ability to work as part of a team and take initiative independent of direct supervision Must be able to work in a fast-paced environment Enthusiastic, friendly, and energetic when talking to guests and coworkers Constant moving, talking, hearing, reaching, grabbing, and standing up to 8 consecutive hours and occasional stooping, kneeling, crouching, and climbing ladders Must be able to lift 50 pounds High School Diploma Military/Law Enforcement/ First Responder experience is a plus Willingness to work peak hours including nights, weekends, and holidays Ability to work in a warm/hot environment Starting Pay: $18 hr Powered by JazzHR qxJnMkaS2P

Keywords: Flora-Bama, Biloxi , Customer Service Nights (Security), Hospitality & Tourism , Pensacola, Mississippi