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EXEC CASINO HOST

Company: Caesars Entertainment
Location: Biloxi
Posted on: July 10, 2019

Job Description:

EXEC CASINO HOST *******D ESSENTIAL JOB FUNCTIONS: Player Communication: Builds relationships with target players utilizing contact strategy through a variety of in-bound and out-bound channels. Leverages property amenities/programs to target players. Customer Service: Maintains close ties with target guests through personal contact. Arranges accommodations and amenities. Handles and resolves player problems. Maintains goodwill with all guests. Ensures guests are aware of events and supports execution through attendance and follow-up. Maintains high level of visibility throughout the facility. Escalates customer feedback appropriately. Credit/Comps Service: Provides collection of credit according to established regulatory procedures. Complies with state and local regulatory standards. New Player Identification/Contact: Actively seek out target players and signs them up for Total Rewards. Informs new prospects about benefits of Total Rewards program. Represents the company at external functions and special events. Plans, schedules and arranges visits to Harrah's for selected individual Technical proficiency: Utilizes the casino computer systems for the purpose of tracking complimentary items to qualified guests based on restricted comping guidelines. Seeks direction from manager to investigate, evaluate and determine the financial stability of potential customers using all reliable sources available. Computer knowledge: Understands competitive environment and can promote and explain Harrah's Gulf Coast's benefits and features. Gives feedback to the appropriate department as new competitor information is acquired. Teamwork: Collaborates with work-group and all support departments to ensure player satisfaction. Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems. Works with team members to achieve common goals. Confidentiality/Integrity: Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances. Maintains confidentiality of all player accounts. Maintains security and confidentiality of files, records and lists. Demonstrates Harrah's Spotlight behaviors. QUALIFICATIONS: Must be literate and fluent in English. College Degree with emphasis on Marketing, Business Administration or equivalent field preferred. Knowledge of the Gulf Coast region preferred. Undergoes pre-employment screening and selection process. Two or more years of host, marketing or sales experience required. Must have basic PC skills. Meets all relevant regulatory requirements. Agrees to sign non-disclosure agreement and pass drug test contingent upon job offer. May be asked to sign a non-compete agreement. Must be able to maneuver in and around the entire casino and hotel area, particularly the gaming pit areas. Must be able to respond calmly in crisis and demanding situations, particularly when situations involve customer or employee conflicts. Must be very effective at both verbal and written communication, and to speak and understand English. Must be able to respond to visual and aural cues. Must be able to work in a smoke-filled environment. Must be able to converse over the telephone in situations where there is loud and disruptive background noise. Must be able to stand and walk for long periods of time. Schedule flexibility required. Harrah's reserves the right to make changes to this job description whenever necessary. Mississippi-Biloxi-Harrah's Gulf Coast Regular

Keywords: Caesars Entertainment, Biloxi , EXEC CASINO HOST, Hospitality & Tourism , Biloxi, Mississippi

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