Client Support Specialist

Company: Vectrus
Location: Biloxi
Posted on: March 27, 2020

Job Description:

Client Support Specialist KEE This position description is subject to change at any time as needed to meet the requirements of the program or company POSITION SUMMARY:Responsible for the day to day operation and maintenance of multiple applications within the civil engineering, logistics, and personnel fields at Keesler AFB MS. Candidate will respond to trouble tickets submitted via telephone and other electronic means to include email and local ticketing systems. Applicant will troubleshoot hardware and software issues with in-house tech support, the local communication unit personnel as well as higher headquarter agencies. Perspective candidate will assume administrator duties across a multitude of AF applications. As an administrator, the candidate will provide access and guidance to each request for system access. MAJOR JOB ACTIVITIES: - Responds to local Comm Squadron and Higher Headquarter tasking's - Responsible for the access and maintenance for Vectrus employees - Respond to critical communication requirements. - Performs other duties and assignments as required - Inventory and control for all hardware and software - Ensures all requirements are satisfied for data storage and usage - Strong interpersonal skills are required - Collaborative work style, fostering cooperation and teamwork - Ability to exercise good judgement and insight, to understand the overall effect of decisions - Ability to prioritize responsibilities in order to handle a demanding workload - Detail-Oriented with a high degree of accuracy - Ability to anticipate internal client needs - Performs other duties and assignments as required MATERIAL & EQUIPMENT DIRECTLY USED:Hardware/Software maintenanceApplication/System administrationComputer hardware custodian WORKING ENVIRONMENT:Work is generally conducted in an office environment. PHYSICAL ACTIVITIES:Work may require lifting up to 25 lbs.; stooping; climbing; prolonged standing; and prolonged sitting. May be required to respond to trouble calls after hours to include nights, weekends and holidays. MINIMUM QUALIFICATIONS: Education/Certifications: One-year related experience may be substituted for one year of education, if degree is required.Associates Degree preferredMTA Windows Operation System Fundamentals preferredUnderstanding of Department of Defense Military standardsMust have or be able to acquire a government Security Clearance. Experience:Have a minimum of 2 years' experience with MS windows 10 and the MS office suite. Be familiar with MS server 2008/2012 and active directory. SUPERVISORY/BUDGET RESPONSIBILITIESDoes this position supervise others? NODoes this position have budget responsibilities? NO United States-MS-Biloxi Information Technology Secret Yes, 5 % of the Time Full-time We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.

Keywords: Vectrus, Biloxi , Client Support Specialist, Other , Biloxi, Mississippi