Server
Company: Hard Rock Hotels and Casinos
Location: Biloxi
Posted on: January 14, 2021
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Job Description:
Overview With venues in 74 countries, including 183 cafes, 27
hotels and 12 casinos, Hard Rock International (HRI) is one of the
most globally recognized companies. Beginning with an Eric Clapton
guitar, Hard Rock owns the world's most valuable collection of
music memorabilia, which is displayed at its locations around the
globe. Hard Rock is also known for its collectible fashion and
music-related merchandise and Hard Rock Live performance venues.
HRI owns the global trademark for all Hard Rock brands. The company
owns, operates and franchises Cafes across Europe, Asia, and the
Americas, as well as owns, licenses and/or manages hotel/casino
properties worldwide. Destinations include the company's two most
successful Hotel and Casino properties in Florida, both owned and
operated by HRI parent entity The Seminole Tribe of Florida. In
2018, Hard Rock International was recognized as a Forbes Magazine
Top Employer for Women and Land Operator of the Year at the Global
Gaming Awards. For more information on Hard Rock International
visit www.hardrock.com. Responsibilities The Server is responsible
for taking the guests through the key phase of their Hard Rock
experience. As a Hard Rock Cafe Server, you will be assuming the
role of tour guide, communicator, decision-maker, entertainer,
memorabilia curator and musician (at heart). * Taking guests'
orders .* Running food.* Handling cash & other forms of payment.*
Making proficient sales transactions - using a point-of-sale
system.* Properly checks I.D.s - for guests who appear to be under
30 years old.* Demonstrating responsible alcohol service.*
Demonstrating impeccable product knowledge.* Suggestive selling -
using proven techniques.* Answering questions - accurately and
politely.* Satisfying any/all needs of the guests - regularly
double checking back with guests throughout their experience.*
Maintaining a clean & organized station - including pre-bussing &
table maintenance.* Performing opening, closing & side duties -
setting up/breaking down station, refilling condiments, cleaning
ashtrays, etc.* Demonstrating knowledge of all table/station
numbers.* Directing guests to areas & restrooms.* Creating
memorable experiences.* Entertaining guests to create "Raving Fans.
" This job description reflects the position's essential functions;
it does not encompass all of the tasks that may be assigned.
Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS * High
School diploma or GED equivalents.* Follows all food safety &
sanitation procedures. In some U.S. states, a food safety
certification program is required to be completed before being able
to serve food or alcohol, which may include a food handlers card
(i.e., California law requires this). SKILLS * Remaining calm in a
hectic, fast-paced atmosphere.* Demonstrating a high level of
organization, attention-to-detail and a sense-of-urgency.*
Displaying a positive and outwardly friendly attitude toward
guests. PHYSICAL DEMANDS * Ability to move throughout the corporate
office and cafes during visits (standing, walking, kneeling,
bending) for extended periods of time.* Ability to sit for extended
periods of time.* Ability to make repeating movements of the arms,
hands, and wrists.* Ability to express or exchange ideas verbally
and perceive sound by ear.* Manual dexterity, hand-eye
coordination, and ability to work with hand above shoulders.*
Ability to occasionally, regularly, frequently move objects (lift,
push, pull, balance, carry) up to 10 pounds.* Ability to turn or
twist body parts in a circular motion.* Ability to tolerate
exposure to heat, cold, chemicals, and loud/noisy environment.*
Ability to travel via auto or airplane for long periods of time.
ADDITIONAL REQUIREMENTS * Must be at least 19 years old. In some
U.S. states, a legal minimum age is required to serve food &
alcohol (i.e., Nevada is 21 years old) - check with the person
interviewing you to ensure you meet these requirements.* Practicing
all general safety standards.* Maintaining a well-groomed
appearance ("having a plan").* Following all uniform guidelines.*
Recycling products, where possible.* Maintaining HRC's 5 core
Values and Mission Statement.* Your Cafe may cross-train the Server
and the Busser positions. This "Server Assistant" will become a
rotated position for the Servers and only used during busy volume
Please see the Busser job description. Additional Details Closing:
Hard Rock International is an equal opportunity employer. We live
our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive
workplace culture for every team member. Hard Rock welcomes and
encourages applications from people with disabilities. Consistent
with the Americans with Disabilities Act (ADA),it is the policy of
Hard Rock to provide reasonable accommodation when requested by a
qualified applicant or employee with a disability, unless such
accommodation would cause an undue hardship. The policy regarding
requests for reasonable accommodation applies to all aspects of
employment, including the application process. If reasonable
accommodation is needed, please contact a member of our Human
Resources team. Disclaimer While this is intended to be an accurate
reflection of the current job, management reserves the right to
revise the current job or to require that other or different tasks
be performed when circumstances change, (e.g. emergencies, changes
in personnel, workload, rush jobs or technical developments).
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Keywords: Hard Rock Hotels and Casinos, Biloxi , Server, Other , Biloxi, Mississippi
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