Executive Host - Full Time (Beau Rivage)

Company: Beau Rivage Resorts
Location: Biloxi
Posted on: November 17, 2021

Job Description:

Location:Biloxi, MississippiPRIMARY PURPOSE:It is the primary responsibility of the Executive Host to assist in maintaining the property's casino customer base while expediting processes to ensure excellent customer service. The Executive Host will use appropriate judgment to execute casino customer requests. All duties are to be performed in accordance with MGM Resorts International Marketing policies practices and procedures. PRINCIPAL DUTIES AND RESPONSIBILITIESEvaluate customers' casino activity to provide corresponding incentives and may have authorization to approve minimum amount of comps and allowances (i.e. room, food, beverage, event tickets, promo chips, free play, airfare, or discounts).Assist in maintaining and developing property's customer base through meeting and interacting with customers.Ensure customers from assigned regions are greeted upon check-in & check-out, and provide personalized service throughout their stay to the satisfaction of the customer.Process customers' reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems.If authorized, grant marker authorization limits to qualifying customers.Attend special event functions when appropriate to promote marketing efforts and greet customers.Maintain highly confidential customer information by enforcing the privacy of all guests and limitin requests for information about such guests in accordance with company policies.Resolve customer disputes and complaints to the satisfaction of the customer and the ply with all local laws, Title 31 and attends all the mandatory compliance and training sessions.Perform other job related duties as assigned. SUPERVISION:NoneMINIMUM REQUIREMENTS:Bachelor's degree or equivalent experience.One (1) year of prior relevant experience.Proof of eligibility to work in the country located.PREFERRED:Two (2) years of hotel operations, casino marketing, VIP services, or table games. Previous experience working in a similar resort setting.CERTIFICATIONS, LICENSES, REGISTRATIONS: Gaming license/registration as required by jurisdiction(s)KNOWLEDGE, SKILLS, AND ABILITIES: Able to work in a fast pace environment.Able to work as a team with co-workers.Demonstrates excellent customer service skills.Demonstrates savvy interpersonal skills to effectively communicate with all business contacts.Shows flexibility in working a variety of shifts.Demonstrates and maintains a professional, neat, and well-groomed appearance adhering to MGM Resorts International Marketing standards.Able to travel domestically or internationally if necessary to meet the existing customer base.Must be able to communicate effectively in English, in both written and oral forms.WORK SCHEDULE/HOURS:Regularly scheduled hours: Work Days and Work Hours vary by business demands.Other - Must be flexible if needed for occasional work outside of normal business hours.WORKING CONDITIONS: This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job. This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required.If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please click the following link: are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit

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