Executive Host - Full Time (Beau Rivage)
Company: MGM Resorts International
Posted on: January 5, 2022
Location:Biloxi, MississippiPRIMARY PURPOSE:It is the primary
responsibility of the Executive Host to assist in maintaining the
property's casino customer base while expediting processes to
ensure excellent customer service. The Executive Host will use
appropriate judgment to execute casino customer requests. All
duties are to be performed in accordance with MGM Resorts
International Marketing policies practices and procedures.PRINCIPAL
DUTIES AND RESPONSIBILITIES
- Evaluate customers' casino activity to provide corresponding
incentives and may have authorization to approve minimum amount of
comps and allowances (i.e. room, food, beverage, event tickets,
promo chips, free play, airfare, or discounts).
- Assist in maintaining and developing property's customer base
through meeting and interacting with customers.
- Ensure customers from assigned regions are greeted upon
check-in & check-out, and provide personalized service throughout
their stay to the satisfaction of the customer.
- Process customers' reservations by using VIPR/AUTOCAB, OPERA &
PATRON management systems.
- If authorized, grant marker authorization limits to qualifying
- Attend special event functions when appropriate to promote
marketing efforts and greet customers.
- Maintain highly confidential customer information by enforcing
the privacy of all guests and limitin requests for information
about such guests in accordance with company policies.
- Resolve customer disputes and complaints to the satisfaction of
the customer and the company.
- Comply with all local laws, Title 31 and attends all the
mandatory compliance and training sessions.
- Perform other job related duties as
- Bachelor's degree or equivalent experience.
- One (1) year of prior relevant experience.
- Proof of eligibility to work in the country located.PREFERRED:
- Two (2) years of hotel operations, casino marketing, VIP
services, or table games. --- Previous experience working in a
similar resort setting.
CERTIFICATIONS, LICENSES, REGISTRATIONS:Gaming license/registration
as required by jurisdiction(s)KNOWLEDGE, SKILLS, AND ABILITIES:
- Able to work in a fast pace environment.
- Able to work as a team with co-workers.
- Demonstrates excellent customer service skills.
- Demonstrates savvy interpersonal skills to effectively
communicate with all business contacts.
- Shows flexibility in working a variety of shifts.
- Demonstrates and maintains a professional, neat, and
well-groomed appearance adhering to MGM Resorts International
- Able to travel domestically or internationally if necessary to
meet the existing customer base.
- Must be able to communicate effectively in English, in both
written and oral forms.WORK SCHEDULE/HOURS:
- Regularly scheduled hours: Work Days and Work Hours vary by
- Other - Must be flexible if needed for occasional work outside
of normal business hours.WORKING CONDITIONS:
- This is not intended to include every duty or responsibility of
the job nor is it intended to be an all-inclusive list of the
skills and abilities required to do this job.This position may
require strenuous physical activities and exposure to pipe, cigar,
and/or cigarette smoking. An ability to work a flexible schedule,
including extended hours, weekends, and holidays may also be
required.If you are an individual with a disability and need a
reasonable accommodation for any part of the application process,
or to perform the essential functions of a position, please click
the following link:
http://www.mgmresortscareers.com/careers/contact-us,aspxWe are an
Equal Opportunity Employer. We are also committed to protecting the
privacy of visitors to our employment application site, including
the protection of any personal information provided to us. For more
information about MGM Resorts International, including our privacy
policy and commitment to diversity and inclusion, please visit
Keywords: MGM Resorts International, Biloxi , Executive Host - Full Time (Beau Rivage), Other , Biloxi, Mississippi
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