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Front Desk Clerk - Part time (Harrah's Gulf Coast)

Company: Caesars Entertainment Corporation
Location: Biloxi
Posted on: January 9, 2022

Job Description:

Roles and Responsibilities:

  • Greets and welcomes guests with a smile.
  • Ensures that all guest contact is courteous, informative and thorough and demonstrates a positive and enthusiastic demeanor to guests; both internal and external.
  • Understands values and supports the Harrah's mission statement and serves as a hotel representative and customer service role model for other employees.
  • Ensures the front desk area is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper, etc.
  • Constantly seeks ways to improve friendly, helpful service and ways to reduce customer wait times to positively impact department's customer service ratings.
  • Answer all guest questions and incoming calls promptly and professionally.
  • Performs cash handling tasks, as required and in accordance with the cash handling procedures.
  • Maintains knowledge of hotel, special events, promotions..
  • Responsible for accurate check-in and check-out of guests; ensures that rooms are clean prior to issuing keys; obtains the correct amount of payment (cash, credit card authorization, etc.)
  • Ensures billing profiles are reviewed and accurately set up before checking in guests.
  • Responsible for posting charges, settling folios for individuals, groups and due-outs; maintaining an operating bank, rendering bills and issuing accurate change.
  • Follows safety and security guidelines for the department/property.
  • Able to successfully complete training and cross-training, as well as perform other job related duties, when necessary of Rooms Coordinator, Night Auditor, and to complete additional duties as assigned by the supervisor such as but not limited to checking credit limit report, obtaining additional payment, answering telephones, training new employees.
  • Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
  • Enforce Project 21 policy and procedures by monitoring area for underage gamblers.
  • Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa.
  • Suggests products, services and experiences to guests.
  • Other duties as assigned.

Keywords: Caesars Entertainment Corporation, Biloxi , Front Desk Clerk - Part time (Harrah's Gulf Coast), Other , Biloxi, Mississippi

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