Front Desk Clerk - Part time (Harrah's Gulf Coast)
Company: Caesars Entertainment Corporation
Posted on: January 9, 2022
Roles and Responsibilities:
- Greets and welcomes guests with a smile.
- Ensures that all guest contact is courteous, informative and
thorough and demonstrates a positive and enthusiastic demeanor to
guests; both internal and external.
- Understands values and supports the Harrah's mission statement
and serves as a hotel representative and customer service role
model for other employees.
- Ensures the front desk area is neat, presentable, and equipped
with all the necessary supplies such as pens, forms, and paper,
- Constantly seeks ways to improve friendly, helpful service and
ways to reduce customer wait times to positively impact
department's customer service ratings.
- Answer all guest questions and incoming calls promptly and
- Performs cash handling tasks, as required and in accordance
with the cash handling procedures.
- Maintains knowledge of hotel, special events,
- Responsible for accurate check-in and check-out of guests;
ensures that rooms are clean prior to issuing keys; obtains the
correct amount of payment (cash, credit card authorization,
- Ensures billing profiles are reviewed and accurately set up
before checking in guests.
- Responsible for posting charges, settling folios for
individuals, groups and due-outs; maintaining an operating bank,
rendering bills and issuing accurate change.
- Follows safety and security guidelines for the
- Able to successfully complete training and cross-training, as
well as perform other job related duties, when necessary of Rooms
Coordinator, Night Auditor, and to complete additional duties as
assigned by the supervisor such as but not limited to checking
credit limit report, obtaining additional payment, answering
telephones, training new employees.
- Meets the attendance guidelines of the job and adheres to
regulatory, departmental and company policies.
- Enforce Project 21 policy and procedures by monitoring area for
- Suggests players in Caesars Rewards, Caesars Rewards App, Play
by CR, and Caesars Rewards Visa.
- Suggests products, services and experiences to guests.
- Other duties as assigned.
Keywords: Caesars Entertainment Corporation, Biloxi , Front Desk Clerk - Part time (Harrah's Gulf Coast), Other , Biloxi, Mississippi
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