Call Center Representative

Company: Bienville Orthopaedic Specialists
Location: Biloxi
Posted on: November 26, 2022

Job Description:

Job Title: Call Center Rep Department: Call Center FLSA Classification: Non-Exempt Reports To: Call Center Manager Supervisory Responsibilities: NoneBienville Orthopaedic Specialists is the leading Orthopaedic care provider in Mississippi. Comprised of 19 physicians and nearly 300 employees, Bienville Orthopaedic Specialists delivers personalized care using the most advanced technology available with a compassionate understanding of our patient's individual needs.Our success lies in the dedication of our employees as each one is selected for their commitment to our values, a strong focus on service, and a passion for patient care. Position Overview: Under the direction of the Call Center Manager and Team Lead, the Call Center Representatives work in our call center answering incoming calls and assisting patients or caregivers with various inquiries. Essential Job Responsibilities: Answers and triages inbound calls in a high-volume call center. Assists patients and caregivers with various inquiries and provides general assistance to other callers in a timely manner. Receives and forwards patient requests to appropriate clinical staff in a timely manner. Enters patient information into the electronic health records (EHR) system. Recognizes and escalates complex issues to the Call Center Team Lead or Manager for guidance. Maintains up-to-date knowledge of physician and provider schedules, clinic updates, business office protocols, etc. Performs other duties as assigned.

Education: High School Diploma or equivalent. 3 years of experience in medical office administration is highly preferred. Other Requirements: Must be able to complete tasks with a high degree of efficiency and accuracy while working in a fast-paced environment with frequent disruptions. Must demonstrate an ability to analyze data and resolve complex problems. Must have the ability to work independently while managing time and workload appropriately. Knowledge of medical terminology and procedures, knowledge of health insurance industry practices and/or medical billing procedures are preferred. Experience with medical scheduling/billing systems preferred. Exceptional customer service, interpersonal skills, and communication skills. Proficiency of electronic records systems preferred. Must have strong data entry skills and demonstrated typing speed of 45 wpm. High School Diploma or equivalent. 2 - 3 years of experience in medical office administration is highly preferred.Job Type: Full TimeRemote: None About Bienville Orthopaedic Specialists: Bienville Orthopaedic Specialists is the largest Orthopaedic group in Mississippi. Founded in 1981, Bienville Orthopaedics has now grown to 18 physicians who have admitting privileges at five local hospitals and over 300 employees,. Our physicians offer the most up-to-date technology while maintaining personalized care. Our dedicated staff, at all five of our locations, work hard to create a comforting atmosphere and an environment conducive to healing. A history of excellence by a renowned team of physicians has made Bienville Orthopaedic Specialists the largest and most TRUSTED provider of orthopaedic care in Mississippi. Bienville Orthopaedic Specialists delivers personalized care using the most advanced technology available with a compassionate understanding of our patient's individual needs. Our success lies in the dedication of our employees as each one is selected for their commitment to our values, a strong focus on service, and a passion for the care of our patients. Bienville Orthopaedic Specialists is an Equal Opportunity Employer and reports to E-Verify for proof of work eligibility and the State Directory of new hires. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. BIENVILLE OFFERS: Excellent benefits package Competitive salary, health, dental and vision coverage Paid vacation, sick time and holidays Flexible schedules Long-term and short-term disability Life insurance 401(k) Profit-sharing plan And much more!Job Type: Full-time

Keywords: Bienville Orthopaedic Specialists, Biloxi , Call Center Representative, Other , Biloxi, Mississippi