BiloxiRecruiter Since 2001
the smart solution for Biloxi jobs

Full time Work at Home Senior Fraud Intake Representative

Company: Mommy Jobs Online
Location: Biloxi
Posted on: September 13, 2019

Job Description:

Are you looking for a challenging role that includes the convenience of working virtually at home? Are you a reliable, Do the right thing, highly self-motivated individual? Do you genuinely care about helping customers? Then a Virtual Servicing role may be the role for you! These exciting Virtual Servicing positions allow agents to work from the convenience of their own home while offering the opportunity to be part of a high quality servicing environment that is looking to make the customer experience simple, yet effective. The desire to minimize customer effort while showing a high level of passion and energy when problem solving on behalf of the customer will be essential. You will also be asked to assure speedy resolution of issues by using well defined critical thinking skills. Associates will be responsible for primarily fielding inbound calls, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution with a focus on protecting our customers from potential fraudulent activities on their account. Associates will also utilize a variety of systems and tools to efficiently analyze and service the needs of the customer and will inform and educate customers to help them make well-informed decisions essential to utilizing their credit card in this ever growing digital world. In addition, listening skills are critical such that effective use of information that is heard is fully leveraged. This role is responsible for complex research and analysis of account activity to assess levels of risk. The successful candidate will take appropriate corrective action through customer contact to verify legitimate usage. He/she will also provide reviews and analysis of risky or exceptional conditions with the goal of helping protect our customers from fraudulent activities on their account. Success in this role require the following: The ability for you to be a passionate customer service advocate with past experiences for you to draw upon Strong time management and multi-tasking skills in a virtual environment Capable of working through changes and challenges by problem solving to achieve the desired result Possess Strong decision making ability and pay close attention to detail High level of autonomy and ethical self-management in a highly audited setting Willingness and acceptance to be nimble when servicing customers Excellent grammar, verbal, and vocal skills Exceptional listening, questioning and call control techniques Knowledge of digital servicing Basic Qualifications: High School Diploma, GED or Equivalent Certification Preferred Qualifications: 2+ years customer service experience in financial services or at least 2 years customer service experience in credit card services 2+ years fraud experience W@H experience and/or HVSS/FDO experience Virtual Servicing Associate (Work at Home) Additional Expectations: Regular and predictable attendance required This role requires a home office environment that is free from background noise, distractions and any activities that could potentially interrupt focus on servicing our customers Ability to sit in front of a PC monitor for extended periods of time A high-speed broadband internet service provider is required in the home office space No dial up or Satellite internet service providers permitted A hardwired internet connection is required upon start to perform the duties of this job The Internet service provider speed/bandwidth must be 3 megabytes per second or higher (minimum required). Please contact your internet service provider for confirmation Please check your internet service provider speed/bandwidth here, http://www.speedtest.net/ The internet connection can only be used for our purposes during your schedule Our ideal candidate should have strong, independent, problem solving skills and should be able troubleshoot technical issues The virtual servicing department operating hours are 8am 12am (7 days a week) The official production schedule that a new employee accepts is based on business need and will be the expected schedule worked unless business needs change in the future. Pay: $16.90 hr To Become An Agent Please apply and register at mommyjobsonline.com. Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process. Reference agent id code MJOLSara when you register online. Mommy Jobs Online is accepting pre-screening interviews, so please call 1-405-418-6160 and ask for Kimberly. Jobseeker Live Chat - https://tawk.to/chat/5bd13d86476c2f239ff5dd42/default

Keywords: Mommy Jobs Online, Biloxi , Full time Work at Home Senior Fraud Intake Representative, Other , Biloxi, Mississippi

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Assistant - Graduation Event Photography - Mobile, AL
Description: GradImages is currently searching for outgoing and attentive people to assist their photographers during graduation events in Mobile, AL and the surrounding area. Are you a dependable person who is looking (more...)
Company: Iconic Group
Location: Mobile
Posted on: 09/16/2019

Information Technology Specialist (25B)
Description: 25B Information Technology Specialist Job ID: 1101676 Job Views: 166 Location: MOBILE, Alabama, United States ZIP Code: 36605 Job Category: Technology and Networking Posted: 09.04.2019 Age Requirements: (more...)
Company: Army National Guard
Location: Mobile
Posted on: 09/16/2019

Store Assistant, Full Time
Description: Circle K is a great place to work Here is why:We know that you can work anywhere. However, working at Circle K is the start of something great While you make it easy for our customers, we focus on you (more...)
Company: circle k
Location: Mobile
Posted on: 09/16/2019


Gulf Coast Outpatient Internist Job, $250,000 Earning Potential (Physi
Description: Consider this Primary Care opportunity just off the coast of the Gulf of Mexico This southern Alabama group is expanding due to the healthy medical
Company: The Curare Group, Inc
Location: Mobile
Posted on: 09/16/2019

ESL Teacher Jobs In China - 60 Cities. BA/BSc Req.
Description: About EF English First EF English First is the world's leading privately owned education company. Founded in 1965, EF operates in over 50 countries around the world. We have vacancies for english teaching (more...)
Company: EF English First
Location: Mobile
Posted on: 09/16/2019

Medical Laboratory Specialist (68K)
Description: 68K Medical Laboratory Specialist Job ID: 1101682 Job Views: 304 Location: MOBILE, Alabama, United States ZIP Code: 36605 Job Category: Medical Posted: 09.04.2019 Age Requirements: Must be between (more...)
Company: Army National Guard
Location: Mobile
Posted on: 09/16/2019

English Teacher - Travel to China. BA/BSc Required
Description: About EF English First EF English First is the world's leading privately owned education company. Founded in 1965, EF operates in over 50 countries around the world. We have vacancies for english teaching (more...)
Company: EF English First
Location: Mobile
Posted on: 09/16/2019

CDL Training School! We Train, We Hire - Guaranteed - Mobile
Description: No CDL No Problem We Train, We Hire, We Pay. You can get your CDL in just 21-days At C.R. England, we offer zero out-of-pocket CDL training at
Company: C.R. England
Location: Mobile
Posted on: 09/16/2019

RN Registered Nurse - Surgery
Description: We Are Hiring RN-Registered Nurse - Surgery Ambulatory 001 - Part-Time,Day - Providence Hospital - Mobile,AL Why Join Ascension Providence Health System, based in Mobile, Alabama, operates a full (more...)
Company: Ascension (System Office)
Location: Mobile
Posted on: 09/16/2019

National Team Dry Van Driving Job - Mobile, AL
Description: Crete Carrier is hiring team drivers to join their national fleet. Drivers on this fleet can expect top pay and comprehensive benefits. Apply today Fleet Information Starting Pay: .57 per practical (more...)
Company: Crete Carrier Corporation
Location: Mobile
Posted on: 09/16/2019

Log In or Create An Account

Get the latest Mississippi jobs by following @recnetMS on Twitter!

Biloxi RSS job feeds