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Learning Development Partner - Beau Rivage

Company: MGM Resorts International
Location: Biloxi
Posted on: November 11, 2019

Job Description:

Location: Biloxi, Mississippi Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race. PRIMARY PURPOSE: It is the primary responsibility of the Learning & Development Partner to perform a variety of duties to support the mission and vision of MGM Resorts by implementing, facilitating, and evaluating offerings geared at training within the specific operational departments. Ensure the mission of Diversity and Inclusion is engrained as part of MGM Resorts International training and culture while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations and ordinances as well as departmental and MGM Resorts policies, practices, and procedures. PRINCIPAL DUTIES AND RESPONSIBILITIES: - Manage the implementation of new hire orientations, manager onboarding and core learning experiences. - Partners with Guest Experience and internal division leaders to assess leadership development needs based on guest feedback and department productivity reporting. - Leverage a worldclass technology platform for learning delivery and measurement to enable capability development programs, dashboards for leaders to measure team member capabilities, compliance, and skills gaps to advance the overall operations and value of learning. - Track statistics, metrics and ROI and create additional learning and performance metrics as required to qualify expense ratio to initiatives. - Produce, compile and evaluate pre and postcourse data for measurement of learning quality, participation, satisfaction, performance and business impact. - Develop and recommend alternative training methods if needed. - Design and generate data reporting, information and documentation in the learning management system. - Engage in selfdirected work, create and maintain timetables for projects, manage deadlines and resources, and work with a wide degree of creativity and latitude as well as minimal supervision. - Manage staff support for training center operations with classroom setup and break down, material preparation, scheduling, inventory ordering, and resource allocation. - Plan and manage class schedules, enrollments, training spaces, materials, and audiovisual needs for training programs. - Advise employees on professional development opportunities, such as courses offered on the educational assistance program as well as career advancement programs, etc. - Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies senior management and/or Security of all unusual events, circumstances, missing items, or alleged theft. - Perform other job related duties as assigned. MINIMUM REQUIREMENTS: - Bachelor's degree or equivalent work experience - 5+ years adult learning/training/facilitation experience PREFERRED: - Previous experience working in a similar resort setting. KNOWLEDGE, SKILLS, AND ABILITIES: - Strong capabilities in public speaking, facilitation and communication skills to be leveraged in small and large group settings - Ability to present and facilitate effectively to multifaceted audiences and debrief experiential learning processes including Diversity Champion Workshop with the capacity to engage adult learners - Excellent planning, time management, communication, decision making, presentation, organization and interpersonal skills - Ability to develop and maintain relationships of trust and confidence at all levels of the enterprise from line to executive level - Possess outstanding communication and interpersonal skills to articulate effectively and maintain a professional relationship with a diverse workforce - Possess & utilize good working knowledge of computer software to include MS Word, Excel, PowerPoint and Outlook and/or equivalent - Possess knowledge of adult learning theories and methodologies with the ability to apply them in learning/leadership/technology and change management - Embrace the diversity principles though participation in related events, company sponsored volunteer opportunities, acts as a mentor and models the standards - Travel off property and represent MGM Resorts University - Possess effective time and project management skills, and work well both individually and as a member of a team - Maintain a professional, neat and wellgroomed appearance, adhering to MGM Resorts standards. - Excellent customer service skills. - Interpersonal skills to effectively communicate with all business contacts. - Ability to effectively communicate in English, in both oral and written forms. WORKING CONDITIONS: - Regular scheduled hours: Work Days: Mon Fri Hours: 8:00 am - 5:00 pm - Other - Must be flexible if needed for occasional work outside of normal business hours. *This is not intended to include every duty or responsibility of the job nor is it intended to be an allinclusive list of the skills and abilities required to do this job. This position may require strenuous physical activities and exposure to pipe, cigar and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends and holidays may also be required. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please click the following link: ******************************************************* We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit ********************************** MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. With 77,000+ employees, the Company is one of the world's leading global hospitality and entertainment companies with 23 resorts. We're proud to be recognized for our commitment to being socially responsible, including an industry-leading diversity and inclusive culture, community engagement and philanthropy initiatives, and a commitment to environmentally sustainable approaches in development and operations. While we operate leading resorts and amenities, ultimately it is the people of MGM Resorts who make the difference daily by providing the ultimate guest experience. We welcome you to join us. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-************ or email ********************* . We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy at ************************************ and commitment to diversity and inclusion, please visit ************************** at ********************************* careers.

Keywords: MGM Resorts International, Biloxi , Learning Development Partner - Beau Rivage, Other , Biloxi, Mississippi

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