Desktop Support Technician -III
Company: Sumaria Systems LLC
Location: Biloxi
Posted on: May 15, 2022
Job Description:
Job DescriptionJob Title: Desktop Support Technician IIIJob
Description:The Desktop Support Technician III role is to support
and maintain in-house computer equipment, desktops, printers and
peripherals. This includes installing, diagnosing, repairing,
maintaining, and upgrading all hardware and equipment while
ensuring optimal workstation performance. The tech works in a team
environment to troubleshoot problem areas in a timely and accurate
fashion, and provide end user training and assistance where
required. Responsibilities
- Monitors and responds to hardware, software, and network
problems utilizing hardware and software testing tools and
techniques.
- Provides customer assistance support in setting up
microcomputers and/or installing software packages, when
required.
- Provides user training for hardware/software products when in
the process of client support
- In support of microcomputer applications, analyzes
requirements; creates, designs and develops requirements in
required media; provides program support; tests, debugs and writes
documentation as required.
- Identifies problems and resolves hardware/software
malfunctions.
- Provides maintenance such as board replacement, cable
switching, communication assistance, hardware/printers
installation/replacement; and analysis support for such
requirements.
- Assist in preparing, maintaining, and upholding procedures for
logging, reporting, and statistically monitoring PC
performance.
- Accurately documents instances of hardware failure, repair,
installation, and removal.
- Interfaces with vendor support service groups to ensure
appropriate notification during outages or period of degraded
system performance.
- Support development and implementation of new computer projects
and new hardware installations.
- Assist other team members responsible for hardware in
troubleshooting and repairing failures in office infrastructure
such as printers, projectors, displays, desktop units, laptops,
networks, etc.
- Responsible for refreshing/swapping out desktops, notebooks,
and general PC's.
- Develops and maintains software and hardware inventory and
tracking systems; develops inventory lists and orders, stocks and
stores electronic components.
- Implement IT policies, procedures, and system controls
- While performing the duties of this job, the employee is
regularly required to talk or hear. The employee is frequently
required to stand; walk; use hands to finger, handle or feel; and
reach with hands and arms. The employee is occasionally required to
sit; climb or balance; and stoop, kneel, crouch or crawl. The
employee must frequently lift and move up to 25 pounds and
occasionally lift and move up to 50 pounds.
- Knowledge, Skills, and Abilities:
- Computer repair techs must be able to diagnose, repair and test
computer problems as they arise and need to be able to solve issues
that might not have a clear solution.
- Able to connect and set up hardware
- Effective verbal, presentation and listening communications
skills
- Effective written communications skills
- Able to maintain current and accurate inventory of technology
hardware, software and resources
- Be familiar with all hardware and software
- Be familiar with network operating system
- Working knowledge of Remedy Service Management, Microsoft
Office, Visio and other tools.
- Current Security +
- Current Comp-Tia A+ or N+ certificationRequired
Skills/Education:
- Able to provide support for all data center and desktop
environments in a 24/7/365 environment.
- Polite, patient, and customer focused assistance is a must
- Effective verbal, presentation and listening communications
skills
- Effective written communications skills
- Able to maintain current and accurate inventory of technology
hardware, software and resources
- Be familiar with all current hardware and software
- Must be flexible to work overtime and weekends to provide
emergency coverage if required.
- Be familiar with network operating systems
- Working knowledge of Remedy Service Management, Microsoft
Office, Visio and other software tools.Education: High School
DiplomaYears' Experience: 1-3 years of experienceTravel: NoSecurity
Clearance Required: Contract clearance requiredPosition Type: Full
TimeWork Location: Keesler AFB, MSTop salaries paid for qualified
candidates.For more information on Sumaria Systems, please visit
our website at www.sumariasystems.comSumaria is an equal
opportunity employer and considers qualified applicants for
employment without regard to race, color, creed, religion, national
origin, sex, sexual orientation, gender identity and expression,
age, disability, or Vietnam era, or other eligible veteran status,
or any other protected factor.Sumaria Systems, LLC (Sumaria) is a
market leader in Professional Services, Engineering, and
Information Technology has been a trusted partner to U. S.
Department of Defense communities for more than 30 years. Sumaria
Systems only provides engineering services to the federal
government, and does not provide professional engineering or
surveying services to the public within the meaning of Ohio Revised
Code Section 4733.16. With expertise to lead, insight to deliver
and commitment to succeed; we staff each mission with a carefully
selected team of seasoned professionals. Headquartered in Danvers,
MA, with operating locations in Alabama, Colorado, Georgia,
Illinois, Ohio, Oklahoma, Utah, and Virginia.
Keywords: Sumaria Systems LLC, Biloxi , Desktop Support Technician -III, Professions , Biloxi, Mississippi
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