Assistant Manager Terrace Cafe & In Room Dining - Beau Rivage
Company: MGM Resorts
Posted on: October 30, 2018
POSITION SUMMARY: To assist in the management of the entire restaurant and In Room Dining operations. Responsible for upholding Beau Rivage service and appearance standards, policies and procedures. ESSENTIAL FUNCTIONS AND TASKS: * Supervise, train, and counsel employees within designated dining facility when necessary * Maintains performance records, and payroll time log sheets * Assists Restaurant Manager in reviewing all expenses * Recommends menu changes and price changes to provide the hotel with a profit * Ensures that all restaurant & In Room Dining policies and procedures are followed in order to provide outstanding service to all guests * Perform all subordinate functions including Hostess, Food Server, Bus person, Food Runner, Room Service Server * Maintains records of employee's performance and dining room food and labor costs * Counsels employees within department with respect to personal or scheduling problems * Assists the Restaurant Manager in reviewing expenditures versus revenues as it relates to designated dining facilities. * Develops systems for employee feedback, incentive programs, and participation in restaurant decisions * Responsible for daily team update meetings, as well as, administering regular staff training meetings * Develops strategies for increasing sales and profitability within management scope * Develops marketing plans to obtain long and short-term goals * Performs other job-related duties as assigned * Ensures guest satisfaction by touching every table and monitoring In Room Dining delivery guest satisfaction. * Handles guest complaints and ensures all guest needs/special requests are met * Maintains communication within Casino Marketing, Special Events and Guest Services to ensure all amenity deliveries completed within requested time and guest expectations are exceeded. * Prepare and submit daily/weekly payroll and tip distribution records * Possesses the ability to maintain and improve an effective amenity menu. * Trains all employees on steps of service and sequence of service and holds them accountable to the standards * Ensures necessary tools are provided for the staff as needed * Communicates via e-mail in a professional manner and follows all computer use guidelines * Monitor and maintain cleanliness and working condition of departmental equipment, supplies and work areas * Implements any new policies and procedures * Ability to work without direct supervision * Ability to focus attention to details * Ability to motivate service staff and maintain a cohesive team * Ability to direct performance of service staff and follow up with corrections where needed * Communicates with chef regarding any food related problems, concerns, etc. EDUCATION and/or EXPERIENCE: * Associate degree in restaurant management, business or related field * Six years high volume restaurant management or supervisory experience required or an equivalent combination of education, training and experience. KNOWLEDGE/SKILLS/ABILITIES: * High volume restaurant/hospitality management or supervisory experience required * Must possess basic computer skills including Word, Excel, Outlook and Access * Must be capable of following directions * Must possess good recall and memory * Must be able to speak, read and write English PHYSICAL DEMAND: * While performing the duties of this job, the employee is frequently standing, walking, listening, balancing, reading and speaking. * Frequently walking distances of 10 to 30 ft., between various areas of restaurant. Frequently walking distances up to 500 ft. * Frequently using wrist motion, dexterity, and eye-hand coordination, reaching, twisting, stooping and balancing, smelling and tasting. * Frequently carrying up to 35 lbs. Occasionally pushing or pulling up to 100 lbs. WORKING CONDITIONS: Work performed indoors and outdoors with occasional hot and cold temperature changes. Employee will be required to stand on concrete or decking floors, tiles/mats and walk on uneven or wet surfaces. Employee may be exposed to secondhand smoke and kitchen odors. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK SCHEDULE/HOURS: Regular scheduled hours. Must be flexible if needed for occasional work outside of normal business hours.SDL2017
Keywords: MGM Resorts, Biloxi , Assistant Manager Terrace Cafe & In Room Dining - Beau Rivage, Hospitality & Tourism , Biloxi, Mississippi
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